Worklist Usability Test

UX Research, Usability Testing

A user research project to find out the best design for the Worklist for ATLAS application

Project Overview

Current design of the worklist had a data card designs. These new group of technicians were used to a data table design. However, the data table would be a huge tech lift. Thus, we had to

This usability test had three goals:

To determine our approach for data visibility
Provide recommendations to downstream designers
Provide insights to our product team

To achieve these goals, a moderated usability test was conducted with two different versions of the worklist with technicians. Quantitative metrics were measured based on the completion rate of a set of tasks. The results revealed what information technicians needed to see and which UI pattern was best.

My Contributions

Myself and a UX designer conducted these interviews. I recruited these technicians from a predetermined list. I designed the study and conducted the moderated user interviews using Microsoft Teams. Myself and the designer devised the design recommendations. I presented the data to business stakeholders, developers, and other designers.

Research Study Design

Participants

10 Technicians - five for data card and five for table
Representatives from multiple regions
Worked a variety of job types

Data

Qualitative and Quantitative
Pass and Fail task analysis
Compared success rates for both solutions and received performance grades
Collected additional feedback

Conclusion

The result surprised us — the data table and the card performed very similarly. Thus, the developers could continue using the current view without needing to create a completely new component.