Project Overview
This usability test built off previous findings of the Worklist Usability Test
We wanted to determine:
- If new users wanted the table vs card view
- How users prioritized their jobs
- How users preferred to view job details.
To achieve these goals, a moderated usability test was conducted with two different versions of the interface with a different set of technicians.
My Contributions
The entire research team of four people conducted these interviews. I recruited these technicians from a predetermined list. I designed the study, conducted interviews using Microsoft Teams and assisted in data synthesis. I presented the data to business stakeholders, designers, and developers.
Research Study Design
- Show unfinished mockups for visual reference for each feature
- Conducted A/B test on Job Details page (Merged v/s Separate view)
- Participants varied in experience and in number of cable locates jobs done per day
Conclusion
We learned that emergency tickets took the highest priority because of time limit associated. We learned that users preferred to have their job details information in one long page vs segmented it in various tabs. Most importantly, we determined that the heavy lift of the table view was worth it for this set of technicians because it was essential in how users understood the information hierarchy.
Full Presentation upon Request